IT Helpdesk Support Services

IT Helpdesk Support Services

IT Helpdesk Support Services

Flexible and contracted IT support for your business.

Most businesses need IT support. In this sense, whatever the operating style of your business, CLI Secure provides IT support and cutting-edge solutions suitable for businesses of all sizes. Our IT Helpdesk team is with you 24/7 to develop remote and on-site solutions to your problems.
Our team supports your in-house teams and works just like them by providing instant solutions to your IT Helpdesk problems with the most effective applications.
Our team visits you periodically in remote or on-site working systems and constantly checks your current system. We provide project-based supports that need to be developed and upgraded in our monthly and annual maintenance services, and we produce SLA solutions to support your user problems. We take quick action with our regular reports and develop effective solutions to all your IT problems.

Dedicated team members for every need

We offer not just IT support but a host of other services from website design and development to network security. Whether you need our helpdesk or any other service, we have a team member dedicated to your needs and wants. 

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Super fast response times and effective solutions are our specialities. We provide London-based 24/7 IT support and advice both onsite and remotely. 

REMOTE SUPPORT​

IT Helpdesk expert team intervenes in all IT problems your business may encounter.

IT Helpdesk support expert team provides support up to L1, L2, and L3 in one-time support packages. Monthly and annual support starts from £199, and service pricing varies depending on the number of devices and users. We provide services such as e-mail setup, printer setup, Firewall, VPN, and server setup with our real-time solutions, assuring the best IT solutions.

ON-SITE IT SUPPORT​

The expert team can intervene in IT Helpdesk problems remotely and will be there physically if needed.

The CLI Secure Team will visit your business and provide a quick and effective solution to the problems. Our effective onsite service is designed to quickly resolve and provide immediate answers to IT problems for companies in  Greater London. Our team takes care of the issues as if they were yours and continues to provide support until they are resolved.

24/7 MONITORING SERVICES

Our 24/7 monitoring service ensures that the devices you use in your infrastructure are monitored.

Instead of doing this manually, you can automate your processes. You can provide UP Down control of backup services and devices with IT Helpdesk support. The monitoring panel we will present to you; provides the best service with its smart algorithms.

In our IT Helpdesk services, we provide remote support, on-site it support, 24/7 monitoring service, pay as you go, and flexible IT support.

Help desk support is a broad term that refers to the support provided to customers by a team of technical support specialists. Help desk support can cover a wide range of technical issues and problems, and may be provided by phone, email, or through an online support portal.

Desktop support, on the other hand, is a specific type of technical support that focuses on providing support for desktop computers and related hardware and software.

An IT help desk typically operates by providing a central point of contact for users who are experiencing issues or problems with technology products or services. Customers can contact the IT help desk by phone, email, or through an online support portal to request assistance.

When a customer contacts the IT help desk, a support specialist will typically ask for details about the issue or problem being experienced, and will use this information to diagnose and troubleshoot the issue.

An IT helpdesk is a team of technical support specialists who provide assistance to users of technology products, such as computers, software, and other electronic or mechanical goods. The main goal of an IT helpdesk is to help users resolve issues or problems they are experiencing with a product or service, and to provide technical assistance and guidance as needed.

There are several advantages to using a service desk to provide support to customers or users of a product or service. These include:

Improved efficiency: Service desks are designed to handle a wide range of customer inquiries and requests, and can help streamline the support process by routing inquiries to the appropriate department or specialist. This can help improve the efficiency of the support process and reduce the time it takes to resolve issues and problems.

Improved customer satisfaction: Service desks can help improve customer satisfaction by providing a single point of contact for all customer inquiries and requests, and by ensuring that these inquiries are handled efficiently and effectively.

Reduced costs: Service desks can help reduce the overall cost of providing support to customers by centralizing and streamlining the support process, and by reducing the need for multiple support channels.

A helpdesk and a service desk are similar in that they both provide support to customers or users of a product or service. However, there are some key differences between the two.

A helpdesk is typically focused on providing technical support and assistance to customers or users who are experiencing problems or issues with a product or service. Helpdesks are usually equipped to handle a wide range of technical inquiries and issues, and may be operated by the manufacturer or vendor of a product or by a third-party company that specializes in providing technical support.

A service desk, on the other hand, is a more comprehensive support system that is designed to handle a wider range of customer inquiries and requests. In addition to providing technical support, service desks may also be responsible for handling non-technical issues such as billing inquiries, account management, and general customer service. Service desks may be operated by a single company or organization, or may be outsourced to a third-party provider.

There are several characteristics that can make a helpdesk effective and efficient in providing support to customers. These include:

Knowledgeable and skilled staff: Helpdesk staff should be well-trained and knowledgeable about the products and services they are supporting, and should be able to troubleshoot and resolve problems quickly and effectively.

Responsiveness: A good helpdesk should be able to respond to customer inquiries and requests in a timely manner, and should have the capacity to handle a high volume of inquiries without delays.

Clear and accurate communication: Helpdesk staff should be able to communicate clearly and accurately with customers, and should be able to explain technical concepts in a way that is easy for non-technical users to understand.

Problem-solving ability: A good helpdesk should be able to identify and resolve problems efficiently and effectively, and should have access to a wide range of resources and tools to help them do so.

Helpdesk support refers to the support provided to customers by a helpdesk, which is typically a team of technical support specialists that provide assistance to users of technology products such as computers, software, or other electronic or mechanical goods. Helpdesk support can be provided in a variety of ways, including by phone, email, or through an online support portal. The main goal of helpdesk support is to help customers resolve issues or problems they are experiencing with a product or service, and to provide technical assistance and guidance as needed. Helpdesk support can be provided by the manufacturer or vendor of a product, or by a third-party company that specializes in providing technical support.

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